Press Releases

Kathleen Rice and Laura Curran Renew Call for PSEG Long Island to Provide Bill Credits for Customers

The utility has still not provided credits to customers for extended power outages in the aftermath of Tropical Storm Isaias

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Washington, September 24, 2020 | comments

GARDEN CITY, NY – U.S. Representatives Kathleen Rice (NY-04) and Nassau County Executive Laura Curran sent a letter to PSEG Long Island requesting the utility offer customers that experienced power outages lasting more than 48 hours after Tropical Storm Isaias a credit on their monthly utility bills. The letter is a follow-up to an August 9 letter requesting bill credits and reimbursement to customers for spoiled food and medication as a result of the outages.

On August 17, PSEG Long Island announced its plan to reimburse customers for spoiled food and medication. However, its continued inaction regarding bill credits comes as Con Edison, a regional competitor, has already committed to providing bill credits to their customers who faced extended outages.

“Long Islanders who endured the lengthy, unwarranted power outages in the wake of Tropical Storm Isais deserve a credit on their monthly utility bill,” said Rep. Kathleen Rice. “It is wrong to deprive them of this relief, especially during this pandemic when they are faced with economic uncertainty. We appreciate the efforts PSEG Long Island has made to reimburse for food and medication, but its customers will not be made whole until they receive an appropriate credit on their monthly bill as well.”

“PSEG Long Island needs to step up and provide a monthly credit to customers who were adversely affected by Tropical Storm Isaias,” said County Executive Curran. “PSEG agreed to reimburse customers for spoiled food and medication after we asked, but more can and should be done.”

The full text of the letter can be found here and below:

Mr. Daniel Eichhorn, P.E.

President & COO

PSEG Long Island

Dear Mr. Eichhorn,

We write to you today to follow up on our letter dated August 9, 2020.

Last month, we urged PSEG Long Island to offer customers that experienced outages lasting more than 48 hours after Tropical Storm Isaias a credit on their monthly utility bills and a refund for any spoiled food and medication. We appreciate your efforts to reimburse customers for their food and medication; however, we are not aware of any steps taken by the utility to provide credits to customers for extended outages. Therefore, we would like to once again ask you to offer bill credits for customers who experienced prolonged outages.

As we approach the holiday season during this unprecedented pandemic, many families who endured these extended outages are also experiencing unemployment, a decline in their small business revenues, and a general sense of economic uncertainty. PSEG Long Island can, and should, provide this small measure of relief to the customers who suffered the worst effects of Tropical Storm Isaias. Con Edison, a regional competitor, has already committed to providing bill credits to their customers.

Once again, we urge PSEG Long Island to offer customers who experienced outages lasting more than 48 hours due to Tropical Storm Isaias a credit on their monthly utility bill. Thank you in advance for your consideration and prompt response.

 

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